Cigar Blog 101

Cigars and cigar aficionados discuss their favorite cigars, humidors, cigar accessories and more.

Thursday, August 07, 2008

Thank You Cigar Smokers!

We have received a number of letters and emails from our dedicated customers, and wanted to take a moment once again to say thank you for the overwhelming support. Here are just a few customer testimonials that recently came in. Feel free to send us any comments you might have, so we can understand how to better satisfy you.

Dear Sir: Received my first shipment of La Paloma Corojo as recommended by your cigar-smart sales-person. All I can say is- it is perfect.

Signed L.R.
Phoenix, AZ

Thompson Company: Someone must have mistaken Thompson Co. cigars for another, I disagree with the comments, my cigar, Honduran Finas are just what I expected.

Signed Phil
Pittsburgh, PA

Dear Sir: Your response to my inquiry of a delay on shipping due to an out-of-stock situation (Cohiba 5pk for $29.00) was a professional company’s answer. The two 5pks arrived and thank you.

Signed E.N.
Stanford, CT

Customer Service Supervisor: I received the Powerhouse 16 Sampler with your nice note. Your very thoughtful gesture just confirms the level of responsiveness and service I have always received from Thompson. Of course, I did not expect you to send me anything in response to my letter. I was simply providing some feedback from a customer. It is obvious you take customer’s comments seriously, as you should.

Thank you again for the cigars and your consideration of my complaint.

Signed J.R.
Victoria, TX

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